Refund policy
We sell frozen, perishable food, so we can't take anything back once it's left here. What we can do is make sure you get what you paid for, in the condition you were promised.
Arrives frozen, or we replace it
If your box shows up thawed, damaged, short, or wrong, email Contact@thesaltymarefarm.com or call 919-606-9077 within 7 days of delivery and we'll replace the affected items or refund them, your choice. A photo helps us work out what went wrong in transit, but we won't make you fight for it.
If you don't like something
Tell us. If a cut wasn't what you expected, we want to hear it within 7 days, and we'll make it right. We'd rather fix it than have you quietly never come back.
What we can't refund
- Meat that arrived frozen and in good condition and was eaten or thawed at home.
- A box that sat outside after delivery. The packing holds well past the delivery window, but it isn't a freezer. Bring it in the day it lands.
- An order sent to an address entered incorrectly at checkout. We can't reroute a frozen shipment once it's moving, and a box returned as undeliverable can't be resold.
Cancelling an order
We ship Monday and Tuesday. If you need to cancel or change an order, reach us before it ships and we'll take care of it, no questions. Once a label is made and the box is packed we can't pull it back.
Refund timing
Approved refunds go back to the original payment method. Your bank usually takes a few business days to show it.
How to reach us
Email Contact@thesaltymarefarm.com or call 919-606-9077. There's a person on the other end of this.